Shipping policy

HitaScarf

Thank you for shopping with HitaScarf 🤍
Please read our shipping policy carefully before placing your order.

1. Order Processing Time

  • Orders are processed within 1–3 working days after payment is successfully received.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • During peak periods (sales, promotions, festive seasons), processing time may be slightly longer.

2. Delivery Time

Estimated delivery time after dispatch:

  • West Malaysia: 1–3 working days

  • East Malaysia: 3–7 working days

Delivery times may vary depending on courier services and external factors beyond our control.

3. Shipping Charges

Shipping fees will be calculated at checkout based on location and selected shipping method.

Any free shipping promotions will be clearly stated on our website.

4. Courier Services

We reserve the right to select the courier service that best suits the delivery location.

Once the parcel has been handed over to the courier, HitaScarf is not responsible for delays caused by the courier company.

5. Incorrect Address

Customers are responsible for providing a complete and accurate shipping address.

HitaScarf will not be responsible for:

  • Failed delivery due to incorrect address

  • Additional charges incurred for redelivery

  • Parcels returned to sender due to incomplete address

6. Lost or Damaged Parcels

If your parcel is lost or arrives damaged:

  • Please contact us within 3 days of receiving the parcel.

  • Provide your order number and supporting photos.

We will assist in filing a claim with the courier where applicable.

7. Tracking Information

Tracking details will be provided once your order has been shipped. Customers may track their parcel directly through the courier’s website.